Troubleshooting your CPS Unit

You paid big bucks for a piece of electronica that doesn’t even send text messages or play MP3 files. Now it won’t let you answer those anoying questions in physics class. What should you do?

The first thing to do to protect those precious physics class points is to notify me (e-mail works best). That will give you up to three weeks without penalty to get a functioning pad. Then set about fixing or replacing your pad.

According to the folks at eInstruction, here is what to do:

Total Reset

This sometimes helps on certain types of pads and it cannot hurt to try it. To do this, remove the batteries and before putting them back in, hold down the “A” button for 10 full seconds. Then wait 20 more seconds and replace the batteries (you can use the same ones if they were definitely new.) This does a sort of reboot of the pad with some clicker varieties. (Be sure to include the recommended waiting periods—if you put the batteries right back in there is not enough time for the reset.) Then replace the batteries and this very often fixes this problem just fine. Make sure that you are using brand new batteries, preferably not the re-chargeable type.

Call for Help

If that still doesn’t work, call eInstruction tech support at 888-333-4988 between 7 AM and 6 PM Central time and tell them what experiences you’ve had so far. Ask them if they have any further diagnostics to try. They will also need to determine exactly which version/model of the product that you have to serve you most efficiently.

Replace the Pad

If they cannot get it working for you very shortly they will help you arrange to get a brand-new replacement pad from the bookstore where you purchased it. It is important to us to get you going in class and we will do all we can to do so. Any tech who answers will know how to assist you. Thank you and good luck!

Follow-up

Finally, let me know how it goes. I am interested in finding what their time scale is and how easy it is for you to get back in the game.